The new Cisco voicemail requires you to enter a “*” followed by your 8-digit tie-line office phone number (8-xxx-xxxx) then “#”, then a 6-digit passkey followed by “#” to access your messages.
That is a lot more data entry than our old system required.
To make accessing your office voicemail easier, you can take a few simple steps to program the iPhone to enter pauses in the dialing sequence to coincide with the voicemail system prompts, thereby eliminating the need for you to push multiple buttons. The idea is to program enough of a pause between the dialing of the voicemail system number and the greeting to play, to get to the part where you need to enter your PIN number to access your messages.
Note; you can only add pauses by editing a contact number you have already set up.
- Set up voicemail and a passkey on your new Cisco phone
- On your iPhone create a new contact number for voicemail, name it something like "Voicemail Kaiser" (925) 295-6060 ---note you may have a different voicemail system number than everybody else
- Open that contact and choose to edit it (top right) -- tap on the number to bring up the keypad editor
- On the bottom left of the keypad editor is a key labeled +*#, tap on that button and you will be offered the option of adding a star "*" or a pause "," or a "#"
- Edit your voicemail number as follows:
- 925-295-6060 ,,,,,*8-485-xxxx # (no dashes needed) where the 5 commas before the "*" are 5 "pauses" and the phone number is your Kaiser tie-line office number. Save your settings. (Done)
Now when you call your voicemail contact, it will automatically enter your extension and all you will need to do is enter your passkey and # (you can also program that sequence if you want to, you may just need to program in pauses to align the timing of pushing numbers with the voicemail prompts).
Submitted by David Odell
